We Are Here For You
Reach out for support, ask a question, or learn how to get involved. Your first step is the most important one.
FRCS Family Service Centre Helpline & Enquiries
The best way to begin is to call or email our main line. Our administrative team can answer your questions, explain our services, and help schedule an appointment with our social workers.
Phone: 6779 9488
Email: [email protected]
Operating Hours: For counselling appointments or walk-in enquiries.
Monday & Wednesday: 9:00am – 6:00pm
Tuesday & Thursday: 9:00am – 9:00pm
Friday: 9:00am – 5:30pm
Closed on weekends & public holidays
Main Office (Clementi)
Block 346 Clementi Avenue 5, #01-10/32, Singapore 120346
Nearest MRT: Clementi MRT Station (EW23)
Bus Services: 156, 184, 282 (Stop Blk 334) | 52, 74, 151, 154, 184 (Stop Blk 343) | 7, 282 (Stop Blk 377)
Branch Office (West Coast)
Block 702 West Coast Road, #01-347, Singapore 120702
Nearest MRT: Clementi MRT Station (EW23)
Bus Services: 30, 51, 78, 143, 285 (Stop Blk 701) | 176 (Stop Blk 705) | 282 (Stop Blk 730)
Frequently Asked Questions (FAQ)
Before you call, you might find an answer here quickly:
What can I expect when I call?
Our friendly staff will listen to your situation, explain how we can help, and if you wish, schedule an appointment with a social worker. It's confidential and there is no pressure.
Do I need an appointment?
It is highly recommended to call first to ensure a social worker is available to see you. Walk-ins are accepted during office hours but may face a wait.
Is there a fee for your services?
No. Our counselling and casework services are provided free of charge.
What should I bring for my first appointment?
Please bring your NRIC/Passport and any relevant documents (e.g., child's birth certificate). Our staff will inform you if anything else is needed.
Is everything I share kept private?
Yes, confidentiality is our strict standard. Information is only shared in specific legal circumstances (e.g., risk of harm) or with your consent to coordinate with other services.
Immediate Assistance
If you or someone you know is in immediate crisis or danger, please contact emergency services directly:
Ambulance: 995
National Mindline: 1-771
National Anti-Violence and Sexual Harassment Helpline (NAVH): 1 800 777 0000
Police: 999
Samaritans of Singapore (24-hr crisis support): 1-767
About Us
As a division of the Foundation of Rotary Clubs (Singapore) Ltd and supported by MSF, NCSS, and Community Chest, our team of dedicated social workers and counsellors provides a safe, confidential space to navigate life's challenges.
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